Alibaba Return Policy
Alibaba Group Holding Limited • China
Global B2B marketplace where supplier terms vary significantly
Return Window
Seller-dependent
Country
China
Region
Asia
Return Policy Details
Supplier Policies
Each supplier sets their own return policy. Trade Assurance suppliers must honor their stated terms. Always clarify before ordering.
Trade Assurance
Trade Assurance covers product quality, on-time delivery, and payment protection. File claim within 30 days of receiving goods.
Important Notes
Bulk/wholesale orders have different terms than samples. International return shipping is buyer's cost. Inspect goods immediately.
Dispute Process
Contact supplier first. If unresolved, open dispute through Alibaba. Provide photos, videos, and communication records.
Available Shipping Companies
Alibaba partners with the following shipping carriers for deliveries and returns:
Alibaba Logistics
Region: International
Tracking: Available
DHL
Region: International
Tracking: Available
FedEx
Region: International
Tracking: Available
UPS
Region: International
Tracking: Available
Key Points to Remember
- Policies vary by supplier
- Trade Assurance provides protection
- 30 days to file claims
- Return shipping is buyer's cost
- Clarify terms before ordering