Amazon Canada Return Policy
Amazon.com.ca, Inc. • Canada
Amazon Canada offers a 30-day return window with free returns for most items
Return Window
30 days
Country
Canada
Region
Canada
Return Policy Details
Return Window
Most items can be returned within 30 days of delivery. Some categories like baby items have 90 days. Extended holiday returns apply seasonally.
Eligible Items
Electronics, clothing, books, home goods, and most products are returnable. Items must be in new, unused condition with original packaging.
Non-Returnable Items
Gift cards, downloadable software, customized products, and hazardous materials cannot be returned. Some grocery items have restrictions.
Return Process
Start return through Your Orders. Drop off at participating locations including Amazon Counter, Whole Foods, or UPS locations across Canada.
Available Shipping Companies
Amazon Canada partners with the following shipping carriers for deliveries and returns:
Amazon Logistics
Region: Canada
Tracking: Available
Canada Post
Region: Canada
Tracking: Available
Purolator
Region: Canada
Tracking: Available
UPS
Region: Canada
Tracking: Available
Key Points to Remember
- 30-day return window
- Free returns on most items
- Multiple drop-off locations
- Extended holiday returns
- Prime members get additional benefits