Best Buy Return Policy
Best Buy Co., Inc. • United States
Best Buy offers return windows from 15-60 days based on membership tier and product type
Return Window
15-60 days
Country
United States
Region
US
Return Policy Details
Tiered Return Windows
Standard members: 15 days. My Best Buy Plus: 30 days. My Best Buy Total: 60 days. Activatable devices (phones, tablets) have 14-day window regardless of membership.
Returnable Items
Electronics, appliances, computers, and most products can be returned. Items must be in original condition with all accessories and packaging.
Restocking Fees
Most items have no restocking fee. However, opened special order items may incur a 15% restocking fee. Drones have specific return limitations.
How to Return
Return in-store with receipt, order number, or account lookup. Large appliances may require scheduled pickup. Online returns ship free.
Available Shipping Companies
Best Buy partners with the following shipping carriers for deliveries and returns:
Best Buy Delivery
Region: US
Tracking: Available
UPS
Region: US
Tracking: Available
FedEx
Region: US
Tracking: Available
Key Points to Remember
- 15-60 day window based on membership
- 14 days for phones and tablets
- Total Tech members get 60 days
- Free shipping on mail returns
- Most items have no restocking fee