bol.com Return Policy
bol.com b.v. • Netherlands
Benelux's largest online retailer with a 30-day return policy
Return Window
30 days
Country
Netherlands
Region
Netherlands
Return Policy Details
Return Window
30 days from delivery for most items. Some partners may offer different windows. Electronics have specific testing allowances.
Eligible Items
Most products can be returned including opened items that were tested. Books, media, and most categories included.
Non-Returnable Items
Perishables, personalized items, sealed hygiene products if opened, and digital content cannot be returned.
Free Returns
First return per order is free. Register return online, print label, drop at PostNL point. Refund within 5 days of receipt.
Available Shipping Companies
bol.com partners with the following shipping carriers for deliveries and returns:
PostNL
Region: Netherlands
Tracking: Available
DHL
Region: Benelux
Tracking: Available
bpost
Region: Belgium
Tracking: Available
Key Points to Remember
- 30-day return window
- First return free
- Items can be tested
- 5-day refund processing
- Partner policies may vary