JD.com Return Policy
JD.com, Inc. • China
China's largest direct-sales e-commerce platform with strong logistics
Return Window
7-15 days
Country
China
Region
Asia
Return Policy Details
Return Windows
JD-sold items: 7-day no-reason return, 15 days for defects. Marketplace varies by seller. Check product for specific terms.
Eligible Returns
Most categories support 7-day returns. Electronics, appliances, fashion all covered. Items must be unused with packaging.
Premium Service
JD PLUS members may get extended windows. Same-day pickup available in many cities. JD-sold items have better return experience.
Easy Returns
Apply in JD app, schedule doorstep pickup. JD Logistics handles most returns. Refund typically within 1-3 days.
Available Shipping Companies
JD.com partners with the following shipping carriers for deliveries and returns:
JD Logistics
Region: China
Tracking: Available
SF Express
Region: China
Tracking: Available
Key Points to Remember
- 7-day no-reason for JD items
- Doorstep pickup in cities
- Fast 1-3 day refunds
- JD PLUS member benefits
- Strong quality assurance