Lazada Return Policy
Lazada Group (Alibaba) • Singapore
Southeast Asia's leading e-commerce platform with LazMall and marketplace items
Return Window
7-15 days
Country
Singapore
Region
Asia
Return Policy Details
Return Window
LazMall items: 15 days. Marketplace items: 7 days. Some categories have extended windows. Check product listing for details.
Eligible Returns
Items damaged on arrival, wrong items, or not as described. Some sellers accept change of mind returns. Check LazMall vs regular sellers.
Process Requirements
Must have unboxing video for damage claims. Items must be unused with original packaging. Some categories non-returnable.
Return Process
Apply for return in app within window. Drop off at designated point or schedule pickup. Refund after seller/Lazada approval.
Available Shipping Companies
Lazada partners with the following shipping carriers for deliveries and returns:
Lazada Express
Region: Southeast Asia
Tracking: Available
Local Couriers
Region: Southeast Asia
Tracking: Available
J&T Express
Region: Southeast Asia
Tracking: Available
Key Points to Remember
- 7-15 days depending on seller
- LazMall has better protection
- Unboxing video recommended
- In-app return process
- Drop-off or pickup options