Lowe's Return Policy
Lowe's Companies, Inc. • United States
Lowe's provides a 90-day return policy with special terms for certain product categories
Return Window
90 days
Country
United States
Region
US
Return Policy Details
Standard Policy
90-day return window for most items. Major appliances have 48 hours for visible damage claims. Outdoor power equipment has 30-day window.
Eligible Returns
Tools, lumber, appliances, and most products are returnable. Items should be in sellable condition. Plants have 1-year guarantee.
Exceptions
Custom orders, installed products, and holiday items after season are non-returnable. Safety hazards and major appliances have special procedures.
Return Process
Return in-store with receipt or account lookup. MyLowe's members have receipt-free returns. Large items may need scheduled pickup.
Available Shipping Companies
Lowe's partners with the following shipping carriers for deliveries and returns:
Lowe's Delivery
Region: US
Tracking: Available
UPS
Region: US
Tracking: Available
FedEx
Region: US
Tracking: Available
Key Points to Remember
- 90-day return window
- 1-year plant guarantee
- 48 hours for appliance damage
- MyLowe's tracks purchases
- 30 days for outdoor power equipment