Nordstrom Return Policy
Nordstrom, Inc. • United States
Nordstrom is known for its generous, no-time-limit return policy handled on a case-by-case basis
Return Window
No time limit (case by case)
Country
United States
Region
US
Return Policy Details
No Time Limit
Nordstrom handles returns on a case-by-case basis with no strict time limit. The goal is customer satisfaction. Excessive or suspicious returns may be declined.
What Can Be Returned
Almost all items can be returned, including worn shoes and used cosmetics. Items should be in resalable condition when possible. Original packaging not required.
Special Categories
Some designer items, special orders, and items marked 'Final Sale' cannot be returned. Altered items may have limitations.
Easy Returns
Return in any Nordstrom store, Nordstrom Rack, or by mail with free prepaid label. Curbside returns available at many locations.
Available Shipping Companies
Nordstrom partners with the following shipping carriers for deliveries and returns:
UPS
Region: US
Tracking: Available
USPS
Region: US
Tracking: Available
FedEx
Region: US
Tracking: Available
Key Points to Remember
- No strict time limit on returns
- Handled case-by-case
- Free return shipping always
- Can return to Nordstrom or Nordstrom Rack
- Worn items often accepted