Rakuten Return Policy
Rakuten Group, Inc. • Japan
Japan's largest e-commerce marketplace where individual sellers set return policies
Return Window
Seller-dependent (8-30 days typical)
Country
Japan
Region
Japan
Return Policy Details
Marketplace Returns
Each seller sets their own return policy. Most accept returns within 8-30 days. Check shop policies before purchase. Rakuten Books has 30-day returns.
Buyer Protection
Rakuten's buyer protection covers items not received or significantly different from description. Contact seller first, then Rakuten support if unresolved.
Return Shipping
Return shipping cost varies by seller and reason. Seller error means free returns. Buyer's remorse may require paying shipping. Check before ordering.
Return Process
Contact seller through Rakuten messaging. Follow seller's return instructions. Keep tracking information. Refund processed after seller receives item.
Available Shipping Companies
Rakuten partners with the following shipping carriers for deliveries and returns:
Japan Post
Region: Japan
Tracking: Available
Yamato Transport
Region: Japan
Tracking: Available
Sagawa Express
Region: Japan
Tracking: Available
Key Points to Remember
- Seller-dependent policies
- 8-30 days typical window
- Contact seller first
- Rakuten buyer protection available
- Check shop policies before buying