Taobao Return Policy
Taobao (Alibaba Group) • China
China's largest C2C marketplace with 7-day no-reason returns on eligible items
Return Window
7 days (no reason)
Country
China
Region
Asia
Return Policy Details
7-Day Returns
Items marked with '7-day no-reason return' can be returned for any reason. Starts from day after confirmed receipt. Must be unused.
Return Conditions
Items must be unused with original packaging and tags. Some sellers offer free returns. Check listing for return shipping terms.
Non-Returnable Items
Underwear, custom items, perishables, and items without return label are non-returnable. Digital goods excluded.
Return Process
Apply through Taobao app. Ship via recommended courier. Refund after seller receives and inspects item. Alipay handles payment.
Available Shipping Companies
Taobao partners with the following shipping carriers for deliveries and returns:
Cainiao
Region: China
Tracking: Available
SF Express
Region: China
Tracking: Available
YTO Express
Region: China
Tracking: Available
STO Express
Region: China
Tracking: Available
Key Points to Remember
- 7-day no-reason return (eligible items)
- Return freight insurance available
- Seller-dependent shipping costs
- Unused condition required
- Alipay refund processing