Zalando Return Policy
Zalando SE • Germany
Europe's leading online fashion platform with an industry-leading 100-day return policy
Return Window
100 days
Country
Germany
Region
Europe
Return Policy Details
100-Day Returns
Industry-leading 100-day return window. Starts from delivery date. One of the most generous policies in fashion retail.
Try Before You Decide
Try on items at home. Can return for any reason. Items must be unworn (indoor try-on OK) with tags attached.
Return Conditions
Items must not be worn outside, washed, or damaged. Original tags required. Underwear and swimwear must have hygiene seal intact.
Free Returns
Always free returns across Europe. Print label from account, drop at carrier location. Refund within 10 days of receipt.
Available Shipping Companies
Zalando partners with the following shipping carriers for deliveries and returns:
DHL
Region: Europe
Tracking: Available
Hermes
Region: Germany
Tracking: Available
DPD
Region: Europe
Tracking: Available
PostNL
Region: Netherlands
Tracking: Available
Key Points to Remember
- 100-day return window
- Free returns always
- Indoor try-on allowed
- Tags must remain attached
- 10-day refund processing